Ticket Contract
YOUR CRUISE TICKET CONTRACT CONTAINS IMPORTANT LIMITATIONS ON THE RIGHTS OF GUESTS. IT IS IMPORTANT THAT YOU CAREFULLY READ ALL TERMS OF THIS CONTRACT.
In the event of any dispute or legal proceedings related to this contract, please contact us using the contact details below in this Ticket Contract. We would prefer in the first instance to try to resolve informally any dispute that may arise between you and us. These Terms are governed by laws of England and Wales.
The KK Events Ltd Ticket Contract, together with the General Information is available at https://kkcruise.com/ and forms the basis of your agreement with us. By making a reservation through the website https://kkcruise.com/ or our approved agents or ticketing agent, you expressly acknowledge and agree to abide by these terms together with the ship operator’s Terms & Conditions and its Policies. The Ship operator’s Policies and Procedures will be updated as needed and are available at www.azamara.com. The contracting parties are yourself and KK Events Ltd with a registered office at 12 Hallmark Trading Estate, Fourth Way, Wembley, England, HA9 0LB and registered number 14455293.
Please note that we may sell tickets for our KK Cruise through our third-party ticket partners WeAreX/WAX app and/or approved sales agents websites. Your use of the WeAreX/WAX app/website, and/or the sales agents websites will be subject to separate terms and conditions. Please see the relevant website for details.
Your cruise will be operated by Azamara, which is operated by SP Cruises OpCo Limited.
In this Ticket Contract, 'you,' 'your,' and 'guest' refer to all individuals named on a booking, while 'we,' 'us,' and 'ourselves' denote KK Events Ltd. This KK Events Ltd Ticket Contract agreement shall be deemed accepted and agreed upon by you and any other persons traveling with you on the same ticket and are bound by all terms and conditions set out in this agreement. In addition, you and your companions on the same cruise ticket are bound by Terms and Conditions of the cruise line operator Azamara.
Liability:
KK Events Ltd solely functions as a facilitator for accepting reservations and providing themed activities upon the ship. KK Events Ltd can not be held responsible for services that are not provided directly by KK Events Ltd.
KK Events Ltd therefore, shall not be responsible for breach of contract or any intentional or careless actions or omissions on part of such suppliers, acts, delays, interruptions, cancellations, expenses, loss of life, injury, hospitalization or omissions of charter cruise lines, airlines, hotels, resort operators, transportation companies, other cruise lines, tour operators and any other suppliers providing services.
KK Events Ltd shall not assume responsibility for any injuries, damages, or losses incurred by travelers in connection with terrorist activities, social or labor unrest, mechanical or construction failures or difficulties, diseases, local laws, climatic conditions, criminal acts, or abnormal conditions beyond the control of KK Events Ltd.
The Guest acknowledges full responsibility and releases KK Events Ltd from any obligation to verify passport, visa, vaccination, or other entry requirements for each destination, as well as safety or security conditions during the proposed travel. For information on potential risks at international destinations, check the UK Foreign Travel Advice on https://www.gov.uk/foreign-travel-advice. For medical information, contact the UK Health Security Agency. By initiating their travel, guests voluntarily assume all associated risks, whether anticipated or unforeseen. Guests are cautioned about these risks and advised to obtain suitable insurance coverage. The retention of tickets after issuance constitutes the guest's consent to the above and an agreement to communicate this information to their travel companions or group members.
If you book the KK Events Ltd, we will have responsibility for the proper performance of all aspects of your booking. However, if you book other services provided by a travel agent or tour operator (‘travel organizer’), such as flights, on-shore accommodation, and/or ground transfers, your contract for these services and arrangements will be with your travel organizer and not with KK Events Ltd. Please be aware that we bear no liability to you in these circumstances. Nonetheless, if found liable, our obligations and liability to you align with those outlined in this Ticket Contract for consumers holding a direct contract with us. We reserve the right to rely on all defenses, exclusions, and limitations stated in the following Ticket Contract.
The combined travel services constitute a package under Directive (EU) 2015/2302, as incorporated into English law by The Package Travel and Linked Travel Arrangements Regulations 2018. All bookings benefit from UK or EU rights applicable to packages under the prevailing law at the time of booking. Please refer to www.azamara.com for further information about Azamara Cruise responsibility for the overall performance of the package. For a detailed overview of your key rights under Directive (EU) 2015/2302, please visit https://www.legislation.gov.uk/uksi/2018/634/schedule/2/made.
It shall be a condition of boarding and remaining on-board any of Azamara Ships that all Guests throughout their stay comply with the cruise operator’s Guest Health, Safety, and Conduct Policy. This policy is crafted to ensure a secure and enjoyable cruise experience. Throughout their stay, guests are expected to comply with the policy's standards of conduct. This applies during transfers to and from ships, within terminals, on-board, at ports of call, and during shore excursions. For detailed information, please review our cruise operator Guest Health, Safety, and Conduct Policy at https://www.azamara.com/gb/booked-guests/before-you-board/guest-conduct-policy.
This agreement contains the entire agreement of the parties. No variation of this agreement shall be valid unless it is in writing and signed by or on behalf of each of the parties.
Booking your cruise
1.1. Making a booking
To reserve your cruise, please make your booking online by visiting https://kkcruise.com Please note that we sell tickets for our KK Events Ltds through our third-party ticket partners (via the WeAreX/WAX app and/or website) and approved sales agents. When you book a cruise, you are purchasing the ticket from us and you represent that you have the authority to accept and do accept on behalf of your party the terms of this Ticket Contract. Guests who purchase their cruise via our website need to ensure that all details are correct at the time of booking as amendment or cancellation charges may apply to any components that are requested to be changed at a later date due to any error or omission made by you.
For each cruise reservation facilitated through our services, payment may be remitted either in full or through our ticket processes installment system. It is imperative to acknowledge that we do not function as a credit provider; rather, our ticket processor installment system facilitates payment in equitable installments. You can also choose to pay by a bank transfer but we cannot offer you staggered payments. In the event that you are unable to participate in a scheduled cruise, please refer to point 1.5 for details regarding our cancellation policy. The transfer of bookings is subject to management's discretion. Although earnest attempts will be made to effectuate the transfer, we cannot furnish an absolute guarantee of such accommodations.
Please also note that any payment you make to us using a debit or credit card could be settled in GBP rather than your own national currency, and therefore your card issuer may choose to apply a foreign settlement fee. Please refer to the terms and conditions of your debit or credit card for details.
To confirm your reservation on a KK Events Ltd, it is imperative to make full payment through a bank transfer, card payment via ticket processors website, or initiate your initial installment through their installment process. Failure to make payments or make final payment on the due date may subject your reservation to cancellation.
The full balance of the booking cost is due no later than 90 days prior to the scheduled departure date. If you make a booking within 90 days of departure, the total ticket cost must be paid at the time of booking.
1.2. Information to be provided
From time to time, it may be necessary for us to share certain personal and other details of our guests with national Immigration Authorities, Health Authorities, and potentially other authorized bodies. To facilitate this, you are required to furnish specific information during the cruise booking process or, if requested later, by the stipulated date. This information encompasses personal details, passport information, emergency contacts, and insurance details. We will promptly communicate the precise requirements and deadline for submitting this information at the time of booking or upon our awareness of the necessity.
By providing the requested details in accordance with this Ticket Contract, you express your consent for the sharing of your personal data with third parties. This may include, when necessary, the transfer of your personal data outside the European Economic Area to fulfill the terms of this holiday contract. Failure to supply complete and accurate details within the specified time limits gives us the right to refuse your booking or consider such non-compliance as a cancellation of your trip.
Furthermore, in instances where we choose not to cancel your booking under these circumstances, you agree to reimburse us for any fines, surcharges, or other financial penalties incurred directly due to your failure to provide comprehensive and accurate details within the specified time limits.
Cruise Check-In Information:
For a smooth and efficient check-in process, we highly recommend visiting our website at https://kkcruise.com/ and navigating to the 'Manage My Booking” section. Kindly submit your details online as soon as your booking is confirmed. Any subsequent changes can be updated before departure. Providing your details online enables us to pass your details to the cruise operator for your check-in and to release your cruise tickets promptly.
Important Points to Note:
All guests must be checked in and on board the ship at least 90 minutes before the published sailing time; otherwise, boarding will not be permitted.
KK Events Ltd will not refund any portion of the cruise fare for Guests who fail, for any reason, to board the ship or transport by the specified embarkation cut-off time. This policy applies to the boarding cut-off time at any port of call, destination, or point of departure. KK Events Ltd will not be responsible for expenses incurred by Guests due to non-compliance.
Procedures may change, and any updates will be communicated at the time of booking or as soon as possible thereafter.
Guest Information and Privacy:
The information provided at the time of booking or later may be shared with various suppliers involved in your trip.
Failure to provide necessary details within specified time limits may result in refusal of your booking or cancellation of your trip.
If the information provided is incomplete or inaccurate, you may be denied boarding, and KK Events Ltd will not accept liability, offer compensation, or provide refunds. Guests will be responsible for onward/return travel arrangements.
Any fines, surcharges, or penalties imposed on KK Events Ltd due to incomplete information will be the responsibility of the Guest.
For further details, please refer to our Privacy Policy available on our website.
1.3. Fare inclusions/exclusions
All prices quoted are per person in UK Sterling (with taxes and fees) and are based on double occupancy of the specified stateroom. The price includes ocean transportation, ship accommodations, most meals (excluding specialty dining), our inclusive selection of beers, bottled water, and spirits, standard internet access along with most entertainment. Additionally, gratuities for stateroom attendants, bar and dining waiting staff, selected house wine, port shuttle buses (when offered), coffee, tea, soda/soft drinks, and onboard ship entertainment are covered. Suite guests enjoy complimentary access to specialty dining in the intimate ‘Prime C’ steakhouse and the Mediterranean-influenced ‘Aqualina' throughout their voyage. It's important to note that the specifics of what is and isn't included may vary by itinerary.
Please note that the ship operator may implement a fuel surcharge which we reserve the right to follow at the time of booking to reflect the cost of fuel or other power sources. Prices may also be adjusted to account for changes in relevant taxes, fees, or foreign exchange rates. Refer to section 1.6 for more details regarding the limits of any price variation.
Unless otherwise specified in the agreement, the price paid for the cruise does not cover non-inclusive alcoholic beverages (Ultimate Package) specialty wine offerings, fresh/cold press juices, energy drinks, spa treatments, salon services, individual exercise classes, speciality dining, casino and gambling activities and transfers. It also excludes hotel stays before or after the cruise, retail shopping, shore excursions, specialized photography packages, phone calls off the ship, laundry services, satellite connection for mobile phones, travel insurance, medical insurance, baggage insurance, medical services, and service charges/tips ashore. Additionally, credit card surcharges, taxes, and government-imposed fees will be passed along and not added to the total.
Any onboard concessions (such as gift shops, spas, beauty salons, and photography services) are either operated by independent contractors or are independent contractors themselves, provided solely for Guest convenience. All such individuals or entities are considered independent contractors and not agents or representatives of Azamara. KK Events Ltd and Azamra assumes no liability for any services provided by such individuals or entities. Guests acknowledge that personnel such as hairdressers, manicurists, gift shop attendants, spa personnel, wedding planners, and other providers of merchandise and personal services are employees of independent contractors, and KK Events Ltd is not responsible for their actions.
1.4. Price Adjustments
We retain the authority to modify the prices of unsold trips, either increasing or decreasing them, at any given time. The confirmation of your booking cost will align with the details outlined in section 1.2 above. Once your selected cruise price has been verified during the booking process, and barring any corrections needed for errors, your price is fixed. We will absorb any price increases related to your travel arrangements (excluding insurance premiums and amendment charges), and you will not incur additional charges.
We also reserve the right to rectify errors in both advertised and confirmed prices, addressing them promptly upon identification. It is important to acknowledge that changes and errors can occasionally happen. Therefore, we strongly advise you to verify the price of your chosen cruise at the time of booking. Please be aware that modifications to your booking may result in a corresponding adjustment in price, as explained in section 1.6.
1.5. Guest Cancellation Policy
In the event that you or any accompanying travelers wish to cancel your trip, it is imperative to initiate the cancellation process by contacting us directly. The cruise booking will only be canceled on the date we receive the notice of cancellation. If you cancel, whether or not you will receive a refund will depend on the sail date and when you cancel. Generally, if you cancel you will have to pay the cancellation charges set out below. Amendment charges cannot be refunded in the event of cancellation.
The following cancellation charges will apply calculated by reference to the full booking price of your trip and reference to date is to the date your trip commences:
301 days or more - Deposit only or your 1st installment paid via installment system.
300 - 241 days 25%
240 - 181 days 50%
180 - 91 days 75%
90 days or less 100%
In the case of payment in full 10% is classed as a deposit.
In the event of your cancellation due to reasons that can be reasonable considered to be unavoidable and extraordinary circumstances occurring at the place of destination or its immediate vicinity which significantly affects the performance of the package, or which significantly affects the carriage of Guests to the destination, then no cancellation charges will be applied and you will receive a full refund within 28 days.
Transfer Ticket
In the event of being unable to participate in a scheduled cruise, you have the option to transfer your tickets by requesting a name change through the "Manage My Booking" facility on our website up to 30 days before the sail date at no additional fee. However, if you need to transfer your ticket within 30 days prior to the sail date the transfer of bookings is subject to management's discretion. While we will make every effort to facilitate the transfer, we cannot guarantee such accommodations.
Please be aware that any amendment or transfer fees will apply in the event of a booking cancellation. These fees are outlined in detail in section 1.6 of our terms and conditions.
Kindly note that any applicable refunds will be processed and paid to you within 28 days from the date of cancellation of the booking.
In cases where a significant amendment is required within 90 days of your departure date, please refer to section 1.6. Such amendments may be treated as a cancellation of your original booking, and cancellation charges will be applicable. Consequently, a new booking will be generated, incorporating any updated business rules or Terms and Conditions that are in effect at that time.
Please be aware that the date of departure corresponds to the initiation of the arrangements you have confirmed with us. In the event of being unable to partake in the cruise for any reason, you may have the opportunity to reclaim your booking charges (excluding any applicable excess) in accordance with the terms stipulated in your travel insurance policy. It is crucial to initiate claims directly with your insurance provider.
If a guest cancels after the commencement of the cruise or chooses to disembark early for any reason, including as per the terms outlined in this Ticket Contract, or in the case of a 'no-show,' no refund, compensation, or liability on the part of KK Events Ltd shall be provided whatsoever.
1.6. Change to a booking by a guest
Should you wish to modify your confirmed booking, it is necessary to notify us in writing at your earliest convenience. While we will make every effort to assist you, we cannot guarantee our ability to accommodate such requests.
It is important to note that any changes considered minor, such as a stateroom change outside of 90 days from departure, incur an amendment fee of £50 per guest per booking. However, you can easily make name changes through the "Manage My Booking" facility on our website up to 30 days before the sail date at no additional fee.
If you or accompanying travelers are unable to take the holiday due to medical reasons, a name change may be permitted by providing at least 15 days' notice in writing. The new Guest, suggested by you, must produce documentary proof of the reason for the transfer, and both parties must ensure that the administration fee, charges/costs, and any outstanding amount for the holiday are paid in full before the change is finalized.
Note that suppliers may not allow name changes and the booking may need to be canceled imposed by the supplier which may, in some cases, be the full cost of the ticket.
1.7. Travel Insurance
We strongly recommend that guests acquire comprehensive personal travel insurance prior to departure. At a minimum, coverage should include reimbursement for self-cancellation costs and expenses related to medical treatment, assistance, and repatriation in case of accidents or illnesses. It is your responsibility to ensure that the purchased insurance is suitable and adequate for your specific needs. If necessary, consider obtaining additional or alternative coverage.
Please note that travel insurance is not provided by us. Therefore, it is essential to contact your independent insurance broker for information and the procurement of suitable policies. Ensure a thorough understanding of your policy details and bring a copy with you. Should you choose to travel without adequate insurance, we may not be held liable for any losses that would have otherwise been covered by insurance.
Before you leave home
2.1. Valuable or important items
Please ensure that all valuable and important items, such as medicines, jewelry, fragile items, important travel documents, video/camera/laptop/mobile phones, etc., are carried by hand and not packed in your luggage or left unsecured in your stateroom or elsewhere on board the ship. For your protection upon boarding, you can deposit all valuable and important items with the ship operator Guest Relations Desk or in your stateroom mini-safe. We cannot accept any responsibility or liability for your items. For responsibility or liability regarding items deposited with the Guest Relations Desk for safekeeping, kindly consult the terms outlined by the ship operator at www.azamara.com. It is essential to promptly notify the ship operator of any issues concerning your deposited items, as specific time limits are in place for reporting any loss, delay, or damage.
For apparent damage or delay, notify the ship operator and the relevant service supplier (if not them) before or, at the latest, at the time of departure from the ship or, for other services, during or at the end of using those services.
For loss, damage, or delay not immediately apparent, notify the ship operator and the relevant service supplier (if not them) within 15 days of departure from the ship or the conclusion of your use of the service in question. Failure to notify them within these time limits may impact their ability to investigate and address the complaint.
If you fail to notify the ship operator within the specified time limits, it could potentially impede their ability to thoroughly investigate any loss, delay, or damage, consequently affecting the resolution of your complaint. It is imperative that you promptly inform them to ensure a comprehensive assessment of the situation. Additionally, you are required to acknowledge and credit any payments received from other suppliers related to your claim. Furthermore, it is essential that you disclose details of any applicable insurance coverage you may have. In certain instances, we reserve the right to request a reduction in your claim corresponding to the amount received from any or all insurance companies, as deemed appropriate.
2.2. Prohibited Items
Each adult Guest is permitted to carry onboard the vessel or check-in only the wearing apparel and personal effects reasonably necessary for the cruise. This includes suitcases, trunks, valises, satchels, bags, and hangers containing clothing, toiletries, and similar items.
You are prohibited from packing in any luggage or bringing on board any item specified as dangerous or illegal. Weapons, illegal drugs, and other items that could compromise the safe operation of the ship or the secure environment of our guests and crew are strictly forbidden. The following list provides examples of items guests are not allowed to bring on board, though it is not exhaustive:
• Firearms, explosives & ammunition, including realistic replicas
• Sharp objects, including knives and scissors (personal grooming items such as safety razors and scissors with blades less
than 4 inches are allowed)
• Illegal drugs & intoxicating substances
• Candles, diffusers & incense
• Coffee makers, kettles, clothes irons, heated hair curlers & hot plates
• Baseball bats, hockey sticks, cricket bats, bows & arrows, skateboards & surfboards, mobility scooters.
• Martial arts gear, self-defense gear, including handcuffs, pepper spray, night sticks
• Flammable liquids and explosives, including lighter fluid and fireworks
• HAM radios
• Dangerous chemicals, including any acid, corrosive substance, bleach, and paint
• Live animals (except under the terms of Section 5.1 below)
If we, the ship operator or the Master of the Ship have reason to believe that any stateroom may contain any item or substance which should not have been brought onboard, the Master or an authorized crew member has the right to enter and search the stateroom concerned and seize any such item or substance. We will also contact law enforcement if we find any illegal items.
2.3. Lost, delayed or damaged property
This section pertains to any loss, delay, or damage to property occurring during your cruise, while embarking or disembarking from the ship, or while utilizing any services provided or arranged by us. However, it excludes claims related to valuable or important items (refer to section 2.1 above). Your responsibility includes ensuring the removal of all your belongings from your stateroom upon disembarkation. If an item is inadvertently left on board, we will assist in recovery efforts; however, if retrieval is unsuccessful, we cannot be held accountable and will advise you to file a claim with your travel insurance. Please be aware that items left behind after disembarkation may be subject to destruction.
Unless proven negligent, KK Events Ltd are neither responsible nor liable for any loss of or damage to a Guest's property, whether contained in luggage or otherwise. Liability for the loss of or damage to a Guest's property in connection with any air or ground transportation shall be the sole responsibility of the service provider and in accordance with applicable limitations.
Prompt reporting of any issues is essential. If you encounter loss, delay, or damage while on board, you must immediately report it to the ship operator Guest Relations Desk. The specified time limits for notifying any loss, delay, or damage, along with the maximum compensation payable by us or the relevant service provider, are as follows:
Apparent damage or delay must be reported to the ship operator and the relevant service provider (if not them) before or, at the latest, upon departure from the ship. For other services, this should be done while using the service or at the end of its use.
Unapparent loss, damage, or delay must be reported to the ship operator and the relevant service provider (if not them) within 15 days of departing from the ship or concluding the use of the service in question.
If you can substantiate that the damage, delay, or loss resulted from our or our designated service provider's fault, we will compensate you for the proven loss or damage, subject to and in accordance with The Athens Convention. However, the maximum compensation for any damage, delay, or loss in these circumstances is limited to the maximum amount payable under The Athens Convention for stateroom luggage. This limitation applies even if the property is damaged, delayed, or lost while not on board, embarking, or disembarking but while using other services (excluding air travel) integral to the contracted holiday we agreed to provide. In all cases, consideration must be given to any payments received from airlines or other suppliers related to your claim. Additionally, you must provide details of any applicable insurance coverage, and in certain situations, we may request a reduction in your claim equivalent to the amount received from insurance companies.
2.4. Luggage allowance
The maximum luggage allowance for guests boarding our ships is 90kg per Guest and we reserve the right to strictly enforce the luggage allowance limitation for your cruise.
2.5. Travel documents
Please note: For full details on passport requirements for your chosen destination, check with the UK Government Foreign Travel Advice here, or contact HM Passport Office at 0300 222 0000.
If you are a British citizen, it is mandatory to possess a full 10-year passport, valid for at least 6 months beyond your anticipated return to the UK. Guests with non-British passports should consult the relevant embassies for requirements. All guests are advised to check with the embassy before travel for the latest passport information. Obtaining a full British passport typically takes 4 to 6 weeks, but allow extra time during peak seasons or for first-time passport applicants, as identity confirmation and interviews may be necessary.
For certain cruises, especially those visiting the USA, Asia, the Middle East, China, India, and Australia, a visa may be required. It is strongly recommended to check and fulfill visa requirements well in advance. Information can be obtained at https://www.gov.uk/foreign-travel-advice.
Important: British Nationals with a nationality other than "British Citizen" in their passport must verify all visa requirements beforehand. Even if a guest opts not to disembark in a specific country, arranging a visa is still mandatory if required.
Ensuring that guest names match exactly between the cruise ticket and passport is crucial to avoid entry issues. Passport and visa requirements are subject to change, and we are not liable for any inconveniences or costs incurred due to incorrect documentation. Guests are solely responsible for identifying and obtaining all necessary travel documents.
Valid travel documents, such as passports, visas, inoculation certificates, and family legal documents, are essential for boarding and reentry into the United States and other countries. Lack of proper documentation may result in denied boarding or entry, with potential fines. No refunds will be issued for failure to provide proper documentation.
Certain Port Authorities may request photo identification during the cruise. We recommend carrying a photocopy of your passport separately from the original to minimize inconvenience in case of loss or theft. Requirements are subject to change, and for the latest advice, please visit the FCDO’s travel advice page: https://www.gov.uk/foreign-travel-advice. British Citizens may also inquire at the relevant embassy for visa arrangements. Guests with other nationalities should consult their government or embassy website, or the relevant embassy at each port of call for visa information. For cruises where visas can be purchased onboard, completing the online check-in process in advance is encouraged to expedite boarding and avoid delays.
2.6. Health requirements
The Guest acknowledges, understands, and accepts that while aboard the ship, in terminals and boarding areas, or during activities ashore and/or while traveling to or from the ship, they or other Guests may be exposed to communicable illnesses, including but not limited to COVID-19, influenza, colds, and norovirus. Furthermore, the Guest understands and accepts that the risk of exposure to these communicable illnesses and others is inherent in most activities where people interact or share common facilities, is beyond our control, and cannot be eliminated under any circumstances. The Guest knowingly and voluntarily accepts these risks as part of this ticket contract, including the risk of serious illness or death arising from such exposures, and/or all related damages, loss, costs, and expenses of any nature whatsoever.
You must ensure that you are medically and physically fit for travel, and that such traveling will not endanger yourself or anyone else. Prior to embarking on your cruise, it is crucial to consider and adhere to the formal health requirements outlined below:
Consultation with General Practitioner (GP): Please contact your GP at least 8 weeks before your cruise and again within 14 days before departure to obtain the latest health advice and requirements for all destinations on your itinerary.
Pre-Cruise Health Questionnaire: To ensure a healthy sailing experience, guests are required to complete a health questionnaire at the port. This questionnaire aims to confirm if any Guests are suffering from or exhibiting symptoms of gastrointestinal illnesses or other easily transmissible diseases. Proof of vaccination or testing for infectious diseases, including COVID-19, may also be requested.
Onboard Medical Facilities: The ship is equipped with medical facilities to assist guests who may feel unwell during the cruise. We strongly recommend visiting the medical facility if you experience symptoms such as diarrhea, vomiting, or signs of COVID-19, such as coughing, loss of taste, or smell. Where necessary, if your condition is deemed contagious, you may be confined to your stateroom to avoid your condition spreading to other guests onboard or beyond. In certain cases, you may not be allowed to board the ship.
Compliance with Medical Advice: In the event of illness, guests must contact the onboard medical facility immediately and adhere to any advice or instructions provided by the medical personnel. Non-compliance with the instructions of the ship operator’s medical personnel is contrary to their Guest Health Safety and Conduct Policy and could lead to you being refused boarding, placed in isolation or removed from the ship at the next port of call in accordance with that policy.
Pregnancy Policy: Pregnant guests are welcome on-board but must not enter their 24th week of pregnancy by the beginning of or at any time during the cruise. A doctor's fit-to-travel letter, stating the number of weeks pregnant at the sailing date and confirming fitness for travel, must be presented at the pier. Details can be found on the ship operator’s website www.azamara.com.
Medication and Health Insurance: Guests should be aware of the legal status and regulations regarding medications in different countries. It is advisable to carry a European Health Insurance Card (EHIC) for European holidays. However, it is not a substitute for comprehensive travel insurance, which we strongly recommend obtaining at the time of booking. For more information, see https://www.nhs.uk/using-the-nhs/healthcare-abroad/apply-for-a-free-uk-global-healthinsurance-card-ghic.
Notification of Medical Conditions: It is imperative to notify the ship's crew and visit the medical facility if feeling unwell or exhibiting symptoms of viral infections or gastrointestinal illnesses. Non-compliance with medical personnel's instructions may result in refusal of boarding, isolation, or removal from the ship, in accordance with the ship operator’s Guest Health Safety and Conduct Policy.
Due to the nature of sea travel and the ports visited, access to medical care aboard the ship and in ports of call may be limited or delayed. Additionally, medical evacuation may not be feasible from the ship while at sea or from every location the ship visits.
Guests who engage the services of medical personnel or independent contractors, whether on or off the ship, do so at their own risk. Any medical personnel arranged by the ship operator, attending to a Guest on or off the ship, are provided solely for the Guest's convenience and work directly for the Guest. They shall not be considered to be under the control or supervision of KK Events Ltd or the ship operator, as we are not a medical provider. KK Events Ltd assumes no liability for any treatment, failure to treat, diagnosis, misdiagnosis, actual or alleged malpractice, advice, examination, or other services provided by such individuals or entities.
Guests are responsible for all medical care or other personal services requested or required, whether onboard or ashore, including the cost of any emergency medical care or transportation incurred by the ship operator and any costs associated with the provision of medical services as outlined in the CLIA Guest Bill of Rights. If a Guest is unable to pay and the ship operator or KK Events Ltd covers such expenses, the Guest must reimburse the ship operator or KK Events Ltd for those expenses.
For detailed information, please review our cruise operator Guest Health, Safety, and Conduct Policy at https://www.azamara.com/gb/booked-guests/before-you-board/guest-conduct-policy and Health Protocols at https://www.azamara.com/b2c/booked-guests/before-you-board/health-protocols.
Additional health advice is available through the Department of Health leaflet T6, http://www.fitfortravel.nhs.uk/home.aspx, and www.nathnac.org.
2.7. COVID-19 Policies and Procedures
You understand that the ship operator’s COVID-19 policies and procedures may or will include (but are not be limited to):
Providing an accurate, truthful, and comprehensive health questionnaire, containing all necessary health or travel-related questions, prior to boarding.
Undergoing pre-embarkation and/or periodic on-board testing, examinations, and temperature checks.
Presenting evidence of medical documentation and/or test results when required.
Adhering to modified capacity rules for activities on board and during shore excursions, which may limit or affect your participation in certain activities.
Mandatory use of face coverings in most public areas outside of your stateroom, except where medical issues prevent doing so.
Observing mandatory social distancing guidelines while on board, during embarkation, disembarkation, and shore excursions.
Accepting additional restrictions during shore excursions based on local conditions, potentially including limitations on disembarkation unless participating in approved/sponsored shore excursions.
Sanitizing hands upon entry or exit of any public areas.
Remaining confined to your stateroom, or agreeing to quarantine or emergency disembarkation if deemed necessary by our sole discretion to prevent or mitigate the spread of COVID-19.
Timely completion of written authorizations or consent forms for the implementation of the ship operator’s COVID-19 Policies and Procedures, including those related to medical information and data privacy.
Adhering to any other policies and procedures deemed necessary by us or the ship operator to mitigate the risk of COVID-19 transmission.
These measures are in place to prioritize the health and safety of all Guests and crew members.
In adherence to the ship operator's COVID-19 Policies and Procedures, Guest and members of Guest's traveling party are required to comply fully. Failure to adhere to these policies, as outlined in this Ticket Contract, may result in various measures deemed necessary by the ship operator to safeguard the health and well-being of all individuals onboard. Such measures include refusal to board, refusal to reboard after disembarkation, onboard quarantine, disembarkation procedures, reporting to governmental or health authorities, or any other steps deemed appropriate at ship operator's sole discretion.
In the event of noncompliance, Guest shall forfeit any entitlement to refunds or compensation. Additionally, Guest will be liable for all associated costs and fines, including but not limited to travel expenses and the procurement of proper travel documentation for any port or for departure from or arrival to Guest's country of residence. KK Events Ltd assumes no liability for any damages or expenses incurred by Guest resulting from denial of boarding, refusal to re-board, quarantine, disembarkation, or other measures taken in accordance with this policy.
The Guest acknowledges and agrees that if, within 14 days prior to embarkation, they test positive for COVID-19, exhibit signs or symptoms of COVID-19, have had close contact with a person confirmed or suspected as having COVID-19, or if the ship operator otherwise determines in its sole discretion that the Guest is unfit to board due to any communicable illness, the ship operator will deny boarding to said Guest. In such circumstances, any Guest denied boarding due to a known or suspected infection with COVID-19 will not be entitled to a refund. Therefore, we strongly recommend that Guests acquire comprehensive personal travel insurance prior to departure. Under no circumstances shall KK Events Ltd have any other liability for compensation or damages whatsoever, including, but not limited to, compensation for lodging or travel expenses.
Guests understand and agree that if, after boarding, and even if they have fully complied with all COVID-19 Policies and Procedures, they test positive for COVID-19 or exhibit signs or symptoms of COVID-19, the ship operator may disembark them, refuse re-boarding after a shore excursion, or quarantine them as well as members of their traveling party. The ship operator may also take other steps it deems necessary, in its sole discretion, to protect the health and well-being of others.
In such circumstances, any Guest with a known or suspected case of COVID-19 who is disembarked, refused re-boarding, or quarantined shall not be entitled to a prorated refund or future cruise credit for the unused portion of the Cruise Fare. We strongly recommend taking fully comprehensive insurance cover. Each such Guest is responsible for all other related costs and fines, including travel expenses. Under no circumstances shall KK Events Ltd or the ship operator be liable to any Guest for any costs, damages, or expenses whatsoever incurred.
2.8. Unable to travel
If you find yourself unable to travel and wish to transfer your booking to another party, please notify us in writing at least 30 days prior to the departure date. We will make every effort to accommodate your request but cannot guarantee its fulfillment. Should there be any additional costs associated with such changes, such as rebooking fees, administrative charges, or other expenses arising from the transfer, both you and the other party will be jointly responsible for covering those fees, charges, or costs. You can also do this via “Manage My Booking” at www.kkcruise.com
Get to port
3.1. Get to and back from cruise
You are responsible for arranging your onward and return journeys, as well as covering expenses related to accommodation and transfers. Please consult your Travel Agent regarding the most suitable flight times, ensuring you allocate sufficient time both before embarkation and after disembarkation. It is important to note that the departure and arrival times of the ship may be subject to change either before the cruise or on the day itself. Therefore, please consider potential delays when organizing your own onward journeys. We cannot accept any liability for such circumstances.
3.2. Single Male Policy
All staterooms are designed for double occupancy. Single male guests will not be permitted to board the ship without a female/trans/non binary partner and shall not be entitled to any sort of refund.
On board ship
4.1. Special Dietary Accommodations
KK Events Ltd is committed to catering to various dietary needs for our guests on board. We can accommodate the following special diets: vegetarian, diabetic, low-fat, low-sodium, and low-cholesterol. Additionally, upon advanced request, we may provide special diets such as kosher meals, gluten-free, and lactose-free.
It's important to note that kosher meals are pre-packaged and exclusively available for dinner in the main restaurant. However, please be aware that these special dietary options may not match the standard or variety offered in the general menu. To ensure we meet your specific requirements, kindly provide your dietary requirements through the "Manage My Booking" facility on an online account or submit your dietary request in writing by emailing hello@kkcruise.com at least 90 days before your sail date. Provide as much detail as possible. While we strive to accommodate reasonable requests, we cannot guarantee that all requirements will be met.
Please be aware that although we can take requests and consider food intolerances in the main restaurant on each ship, we cannot guarantee or assume responsibility for accommodating specific dietary needs or food intolerances in any other food establishment on board.
4.2. Special Services and Requirements
In our commitment to ensuring a comfortable and accommodating experience for Guests with disabilities or reduced mobility, we make every effort to address special service and assistance requirements. Our collaborative approach involves coordinating with the ship operator to make reasonable and necessary arrangements to facilitate comfortable travel for individuals with genuine medical reasons.
To streamline this process, we kindly request that you inform us in writing of any special requirements at the time of booking. This may include considerations such as the carriage of specific medical equipment, the need for wheelchairs, or any other requirements related to port, on-board, or accommodation assistance. If you are bringing medical equipment requiring mains power, please check the power requirements with our team in advance of your cruise.
In our commitment to your safety and well-being, we assess the suitability of the trip based on the information you provide regarding your special needs. If, due to these needs, we determine that your booked holiday may be unsuitable, we will promptly contact you to explain our reasons and explore possible alternatives.
For prospective guests considering cruising with KK Events Ltd, we encourage you to contact us in advance of booking to discuss any special needs. This preliminary discussion allows us to informally assess the suitability of the cruise. Please be assured that any sensitive personal information you share with us will be treated with the utmost confidentiality. Should your needs change onboard contact our team or the ship operator’s team and we will make reasonable efforts to assist you at that time.
While we and our suppliers will make every effort to accommodate reasonable special requests, we must emphasize that we cannot assure that we or the supplier will be able to fulfill them. In cases where a legitimate reason prevents the fulfillment of a special request, it will not be considered a breach of contract. Should we be unable to provide appropriate support or requested services, we will promptly inform you.
If a special request can only be met at an additional cost, unless contrary to applicable law, the cost will either be invoiced prior to departure or will be payable locally. It's important to note that the acknowledgment of a special request on your confirmation invoice or any other documentation does not guarantee that the request will be met.
Unless explicitly agreed upon in writing at the time of booking, we cannot accept any bookings that are conditional on the satisfaction of a special request. Such bookings will be treated as regular bookings, subject to the considerations mentioned above regarding special requests.
4.3. Shore Excursions and Activities
Our descriptions may reference activities available in the ports or destinations you are visiting. It's important to note that we have no direct involvement in these activities, as they are neither operated, supervised, nor controlled by us. Local operators, entirely independent of us, provide these services. These activities do not constitute a part of your contract with us.
As a result, we cannot assume liability for these activities, and the acceptance of liability outlined in section 5.6 of our Ticket Contract does not apply to them. We cannot guarantee the accuracy of information related to such activities or the general resorts/areas you are visiting, except for services explicitly outlined in your contract. Additionally, we cannot guarantee the occurrence of any excursion or activity not forming part of our contract, as these services are beyond our control.
If you consider any of the non-contractual activities mentioned on our website, please contact us promptly, and we will provide the latest information available.
It's important to note that any dispute or claim arising from a shore excursion must be directed towards the local excursion operator. In no event shall KK Events Ltd be liable for any loss, delay, disappointment, damage, injury, death or other harm whatsoever to Guest which occurs on or off the ship or the Transport as a result of any acts, omissions or negligence of any independent contractors.
Guest understands and agrees that the ship operator may prohibit Guest from going ashore in any port of call, and/or limit Guests going ashore to specific activities or excursions authorized by the ship operator, for health-related reasons in its sole discretion.
4.4. Smoking Policy
The ship designates a specific smoking area situated on the starboard forward section of the Pool Deck. Clear signs in these areas indicate that smoking is permitted. Smoking is strictly prohibited in all other areas of the ships. This includes all E-cigarettes and Vapes.
4.5. Assistance
In the event of any difficulties during your holiday, requiring assistance with health services, local authorities, or consular aid, please contact us hello@kkcruise.com for information. KK Events Ltd reserves the right to charge a reasonable fee for such services. Onboard, please contact the ship Guest Relations Desk or the Medical Centre.
Please note that the cruise recreational water facilities do not have a lifeguard on duty.
4.6. Clothing and dress code
There are clothing-optional pool and open deck areas. For the comfort of all guests, we ask that you use appropriate attire in all restaurants and other public areas that are not clearly marked as clothing optional.
Unless at a pool bar or pool restaurant, Guests are generally expected to wear a top, bottoms, and footwear while walking around the ship.
If you're having dinner in the main restaurant or any meal at one of the specialty restaurants, you'll follow a “KK themed” dress code on most nights.
Additional Information
5.1. Guests with Special Needs
It is imperative that you confirm your medical and physical fitness for travel, ensuring that your journey poses no risks to yourself or others. We kindly request notification of any medical or physical conditions that may necessitate medical attention during your holiday or impact any aspect of your trip, including the use of services or facilities (such as the use of any service animal). This will allow us to make appropriate preparations and exert reasonable efforts to accommodate you safely.
Any specific requirements related to accommodation, or services, including medical assistance or the need for medical equipment, must be communicated to us at the time of booking. Should your needs change post-booking or you become aware of the need for assistance, immediate notification is essential. We will make reasonable efforts to assist you promptly. In instances where we are unable to provide suitable support or requested services, we will inform you at the earliest opportunity.
With regard to accessible staterooms on our ships, designed for guests with mobility or other disabilities, a limited number are available. Guests booking these staterooms are required to inform us at the time of booking, ensuring allocation to individuals with genuine medical needs. We reserve the right to reassign guests to standard staterooms if there is no genuine medical requirement for an accessible stateroom.
Guests using wheelchairs are encouraged to bring collapsible wheelchairs. If considering the use of a motorized wheelchair on board, please inform our team during the booking process. It is necessary, as size limitations may apply.
Certain conditions, such as the use of tenders or specific shore excursions, may restrict guests with wheelchairs from going ashore at certain ports of call. We regret that, in adherence to EU Regulation 1177/2010, we reserve the right to refuse travel for safety reasons established by international, union, or national law, competent authorities, or if the ship's design or port infrastructure renders embarkation, disembarkation, or carriage unsafe or operationally unfeasible.
Guests acknowledge and understand that certain international safety requirements, shipbuilding standards, and/or applicable regulations involving design, construction or operation of the ship may restrict access to facilities or activities for persons with mobility, communication or other impairments or special needs.
Should you anticipate requiring assistance, kindly inform us at the time of booking, allowing us to consider any special requirements you may have. Rest assured, any sensitive personal information provided will be treated with the utmost confidentiality.
5.2. Age Requirements
To embark with KK Events Ltd, guests must be a minimum of 21 years old. The minimum legal drinking age for all alcoholic beverages on the ship is 21. However, on international cruises departing from European ports, where the legal drinking age is typically lower, the minimum drinking age is adjusted to 18. This modification remains subject to the applicable laws in each cruise port-of-call, destination, and relevant territorial waters.
All guests are required to adhere to the ship Guest Health, Safety, and Conduct policies. The cruise operator Azamara reserves the right to adjust minimum age limits without prior notice, in compliance with local laws or as deemed necessary and desirable.
5.3. Advanced or delayed sailings and changes in the itinerary
We regret we cannot guarantee that ships will call at every advertised port or follow every part of the itinerary. Itineraries may change from time to time, both before and after your sailing departs. The ship and the Master of the ship have the right to omit or substitute any port(s), call at any additional port(s), vary the order of call for ports, change the time of arrival at, departure from or time spent at any port of call, deviate from the advertised itinerary in any way or substitute another ship. Where possible, you will be advised of any significant changes to your confirmed itinerary before departure from the UK - see section 5.4. Changes to the last confirmed itinerary for your cruise may become necessary after you have departed from the UK for a variety of reasons such as prevailing weather and sea conditions, guest emergencies,
providing assistance to other vessels and the ship being unable to operate at its normal speed(s) due to unexpected mechanical or technical problems. We will of course do our best to avoid any changes that will have a significant detrimental effect on your last confirmed itinerary. However, we cannot accept any liability in respect of any changes that result from circumstances outside our control (see section 5.12) or which do not have a significant detrimental effect.
5.4. Changes or cancellations by us
Periodically, we may need to make adjustments and rectify errors in other details, both before and after confirming bookings. On rare occasions, confirmed bookings may need to be canceled. There may be a requirement to carry out maintenance or construction works on your Cruise. Where the works are likely to seriously impair your holiday, we will notify you as soon as possible.
Guests acknowledge travel by ocean-going ship occasionally presents risks and circumstances beyond the control of the ship operator. KK Events Ltd or the ship operator is not responsible for these risks. The ship operator reserves the right to cancel, advance, postpone, or deviate from any scheduled sailing, port of call, destination, lodging, or activity on or off the ship at any time and without prior notice. Additionally, the ship operator may substitute another ship or port of call, destination, lodging, or activity as deemed necessary. Guest assumes these risks and acknowledges that KK Events Ltd shall not be liable for any claims, including but not limited to loss, compensation, or refund, arising from such actions.
For instance, without limitation, the ship operator may deviate from any scheduled sailing and may land guest and their property at any port if the ship operator believes that the voyage or any guest or property may be hindered or adversely affected due to factors such as hostilities, blockages, prevailing weather conditions, labor conflicts, strikes onboard or ashore, breakdown of the ship, congestion, docking difficulties, medical or life-saving emergencies, or any other cause whatsoever.
The ship operator is authorized to comply with any orders, recommendations, or directions given by any governmental entity or persons purporting to act with such authority. Such compliance shall not be considered a breach of this Agreement, and Guests shall not be entitled to assert any claim for liability, compensation, or refund as a result.
While we strive to minimize changes and cancellations, we retain the right to do so. In the event of a significant change or cancellation, we will notify you at the earliest opportunity. If time permits before departure, you will be given the option to choose from the following:
(a) Accepting the altered arrangements for significant changes.
(b) Opt for an alternative cruise from our available options, ensuring it is comparable in standard to your original booking.
(c) Canceling, in which case you will receive a full refund of all payments made to us within 28 days of the cancellation.
Please note that these options do not apply to minor changes. A significant change is one that we reasonably expect to have a substantial impact on your confirmed holiday. Examples include a change from two days spent in ports of call to two days sailing instead.
Minor changes, on the other hand, are less impactful adjustments, examples include a change from one port of call to another; a change from one day’s port of call to one day sailing; a change in timings for any port(s) of call but the ship still calls at all confirmed ports; a change in order of ports that are visited.
In rare instances, we may be compelled by 'force majeure' to change or terminate your cruise after departure but before its scheduled end. Although this occurrence is unlikely, in such cases, we may be unable to provide a full refund, compensation, or cover unforeseen costs or expenses.
In situations where unavoidable and extraordinary circumstances prevent your timely return from your cruise, please refer to the ship operator Azamara Terms and Conditions and Cruise Ticket Contract at www.azamara.com for necessary information regarding accommodation.
Likewise, if unavoidable and extraordinary circumstances prevent us from completing the cruise, and we notify you of this without undue delay before the start of the cruise commences, we will have no liability to you save for a refund of the amount paid for the cruise. We will not be deemed to have unduly delayed advising you of the cancellation 7 days before the start of the cruise in the case of trips lasting between two and six days.
5.5. Our right to refuse travel
We reserve the right to refuse your travel if, in our reasonable opinion or that of the ship's Master or doctor, you or any member of your party are, or appear to be, unfit to travel for any reason, posing a risk or danger to yourself or others (including pregnancy beyond the 24th week during the cruise - see section 2.6). If you or any member of your party behave in a manner causing or likely to cause danger, upset, or distress to any third party, or pose a danger to property, we or the ship operator are entitled, without prior notice, to deny you and/or any member of your party from traveling on any ship and terminate your cruise trip at any time. In such a situation, you may be left at any port or place where the ship calls without incurring any liability on our part. Any costs, expenses, or losses incurred as a result must be borne by you, and no compensation or refund will be provided. Once your trip is terminated in this manner, we will have no further responsibility towards you.
To ensure a healthy sailing, the cruise operator reserves the right to deny entry to guests displaying symptoms of a viral (including, without limitation, COVID-19) or gastrointestinal-type illness, or other easily transmissible diseases, following consultation with the cruise operator’s medical staff. The same right to refuse travel or use of any services applies if you are or appear to be unfit to travel or behave poorly during any other part of your trip. Therefore, we strongly recommend that guests acquire comprehensive personal travel insurance prior to departure.
If you fail to provide proper notice of any assistance or needs required under section 5.1 and EU Regulation 1177/2010, we reserve the right to refuse your travel. Please also refer to section 1.2.
Please inform us of any special needs so we can advise you on the suitability of the selected cruise. Any sensitive personal information provided will be treated with the utmost confidentiality. If, due to your special needs, your chosen cruise may be unsuitable, we will advise you as soon as possible after receiving your information and assess possible alternatives.
On every KK Events Ltd ship, we are committed to providing each guest with an excellent cruise experience. To ensure this, we have established the KK Guest Conduct Policy. There is a set of Guest Health Safety and Conduct Policies available on board. IMPORTANT: Violation of any KK Events Ltd or ship operator’s Policies may result in appropriate corrective action, including confiscation of improper materials or items, confinement, ejection from the ship, refusal to allow you to travel, or termination of future cruise bookings. These policies are subject to change without notice and without liability to KK Events Ltd or the ship operator Azamara. KK Events Ltd or the ship operator are free to adopt additional rules not stated in these policies.
5.6. Our liability towards guests
(1) Subject to the conditions outlined in section 5.7 below, KK Events Ltd assures that the trip arrangements specified in our contract with you will be carried out with reasonable skill and care. However, it is important to note that KK Events Ltd does not accept responsibility for instances of death, personal injury, or any failure of the contracted cruise arrangements to be delivered as promised or if they prove deficient. This may occur due to the ship operator, its employees, agents, or suppliers failing to exercise reasonable skill and care in their execution.
It is explicitly stated that KK Events Ltd is not liable for the actions of the ship operator’s employees, agents, and suppliers when acting within the scope of their employment or carrying out work as instructed.
(2) KK Events Ltd disclaims responsibility for any injury, illness, death, loss (including loss of enjoyment), damage, expense, cost, or any other claim arising from the following:
Actions or omissions of the affected person(s) or any member(s) of their party.
Actions or omissions of a third party unrelated to the provision of your trip, which were unforeseeable or unavoidable.
"Force majeure" as defined in section 5.12 below.
KK Events Ltd explicitly disclaims responsibility for any negligence on the part of the ship operator. For details regarding Azamara's liability and explanation in the event of negligence, kindly consult their terms and conditions on www.azamara.com.
Please note: KK Events Ltd is not liable for any damage, loss, expense, or other sum(s) under the following circumstances:
When KK Events Ltd could not reasonably have foreseen damages based on the information provided by you before acceptance of the booking.
If damages occur without fault on the part of KK Events Ltd, its employees, or suppliers (where KK Events Ltd is responsible for them), and do not result from a breach of contract. Additionally, business losses are not covered.
KK Events Ltd is not responsible for services that do not form part of the contract, including additional services or facilities not advertised on the KK Events Ltd website unless agreed upon. KK Events Ltd warrants to use reasonable skill and care, with no greater or different liability.
For shore excursions (see section 4.3), they are not part of the contract, even if KK Events Ltd suggests operators/centers. KK Events Ltd accepts no liability for such activities. Disputes must be directed to the local excursion operator.
KK Events Ltd's commitments to you regarding the contracted services, along with the laws and regulations of the country where your claim or complaint arises, will serve as the criteria for determining the proper provision of the services. If the specific services leading to the claim or complaint adhered to the local laws and regulations applicable at the time, they will be considered as appropriately provided.
Even if these services did not align with the laws and regulations of the UK, which would have been applicable if the services were rendered there, they will still be deemed properly provided, except in cases where the claim or complaint pertains to the absence of a safety feature. Such a feature, if absent, could reasonably prompt a client to decline the specific trip in question.
5.7. Our limit of liability towards guests
The liability towards guests is governed by the provisions of the Convention relating to the Carriage of Guests and their Luggage by Sea 1974, as supplemented and/or varied by any other applicable legislation from time to time in force, including Regulation (EC) No 392/2009 (collectively referred to as "The Athens Convention"). The Athens Convention applies to your cruise, including the process of embarking and disembarking the ship. For more information refer to the ship operator’s guests’ terms and conditions at www.azamara.com.
Claims covered under The Athens Convention must be made within the specified time limits. The Athens Convention establishes the maximum amount Azamara, as the ship operator, has to pay in the event of death or personal injury, as well as for claims concerning luggage and valuables.
a. Except as otherwise expressly provided herein, KK Events Ltd shall not be liable for injury, death, illness, damage, delay, or any other loss to persons or property, nor any claim by any guest caused by acts of God, war, terrorism, civil commotion, labor disputes, government interference, perils of the sea, fire, orders by government agencies restricting travel due to declared pandemics, public health emergencies, or outbreaks of communicable diseases (e.g., COVID-19, influenza, colds, norovirus, etc.), quarantines (i.e., decree or order resulting in either the ship operator's inability to perform its critical business functions), national or regional emergencies, theft, or any other cause beyond KK Events Ltd or the ship operator's reasonable control, or any act not shown to be caused by KK Events Ltd or the ship operator's negligence.
b. The Guest agrees to solely assume the risk of injury, death, illness, or other loss, and KK Events Ltd is not responsible for the Guest's use of any athletic or recreational equipment, or for the negligence or wrongdoing of any independent contractors, including but not limited to photographers, spa personnel, or entertainers, or for events taking place off the ship operator's vessels, launches, or transports, or as part of any shore excursion, tour, or activity.
c. KK Events Ltd hereby disclaims all liability to the Guest for damages for emotional distress, mental suffering, or psychological injury of any kind under any circumstances when such damages were neither the result of physical injury to the Guest nor the result of the Guest having been at actual risk of physical injury, nor were intentionally inflicted by the KK Events Ltd on the ship operator. Without limiting the preceding sentence, in no event will KK Events Ltd be liable to the Guest for any consequential, incidental, exemplary, or punitive damages.
d. On international voyages that embark or disembark in a port of a European Union member state, and for information regarding the ship operator's liability, please refer to the ship operator's website at www.azamara.com.
5.8. Guest’s obligation to comply with agreement, applicable laws, and rules of the ship operator; quarantine, indemnification
a. Compliance Obligations:
Guest agrees to adhere to the terms outlined in this Agreement, along with all pertinent laws, regulations, and policies of KK Events Ltd and the ship operator, the ship, subject to updates with or without prior notice. This includes adherence to ship operator’s COVID-19 Policies and Procedures as detailed in Section 2.7 and available on the ship operator’s website at www.azamara.com. Guest expressly undertakes not to access crew-designated areas, including crew quarters, under any circumstances. Additionally, Guest acknowledges the ship operator's authority to prohibit or limit the introduction of alcoholic beverages for personal consumption aboard the ship, and agrees to abide by all relevant ship operator directives. This Agreement does not confer upon Guest any rights for marketing, advertising, promoting, providing, or selling products or services to fellow guests during the cruise, and such activities are strictly prohibited.
b. Travel Documentation Responsibility:
Guests are solely responsible for maintaining possession of all necessary travel documents, including passports, visas, and any other required documentation for embarkation, travel, and disembarkation at all ports of call. Guests are obliged to ascertain the requirements for such documentation through their travel agent or relevant governmental authorities. Upon request by the ship operator, Guest agrees to provide any necessary travel documents, which the ship operator shall return by the conclusion of the cruise.
c. Zero-Tolerance Policy:
Guest acknowledges and consents to the ship operator's zero-tolerance policy regarding illegal activities, which mandates the reporting of any such activity to appropriate authorities.
d. KK Events Ltd and the ship operator's Discretion:
KK Events Ltd or the ship operator reserves the right to modify accommodations, activities, deny alcohol service, confine or quarantine Guests, search Guest staterooms or property, change Land Tours, disembark or refuse embarkation, and restrain Guests, at its sole discretion and without liability, if the ship operator or the Captain determine that a Guest's conduct or presence poses a potential danger, security risk, or disrupts the health, welfare, comfort, or enjoyment of others. Such actions may also be taken for non-compliance with ship operator’s COVID-19 Policies and Procedures outlined in Section 2.7 or available on the ship operator’s website.
e. Indemnification:
Guest agrees to indemnify and hold harmless KK Events Ltd or the ship operator from any civil liability, fines, penalties, costs, or expenses resulting from Guest's conduct or failure to comply with the provisions of this Section 5.8 or Section 2, including but not limited to: purchases made by or credit extended to Guest, immigration or customs requirements, personal injury, death, or property damage caused by the negligent or willful acts or omissions of the Guest, or failure to adhere to ship operator’s COVID-19 Policies and Procedures.
f. Non-Refundable Fare:
KK Events Ltd shall not refund any portion of the Cruise Fare paid by a Guest who fails, for any reason, to board the ship by the applicable embarkation or boarding cut-off time, including failure to comply with Carrier’s COVID-19 Policies and Procedures. Additionally, KK Events Ltd shall not be liable for any expenses incurred by Guest as a result thereof, such as lodging, meals, or transportation.
g. Obligation to Complete Voyage:
Guest acknowledges that failure to complete certain voyages, such as round-trip voyages originating from United States ports, may result in fines or penalties assessed by governmental agencies. Guest agrees to pay any fines or penalties resulting from failure to complete the entire voyage and to reimburse KK Events Ltd for any such fines or penalties paid.
h. Right to Refuse Transport:
KK Events Ltd or the ship operator retain the right to refuse transportation to any Guest and to remove any Guest from the ship at any time under various circumstances outlined in this Section, including non-compliance with government regulations, refusal to permit search, failure to produce identification, violation of KK Events Ltd or the ship operator's rules, or non-compliance with the ship operator’s COVID-19 Policies and Procedures, the ship operator’s Guest Health, Safety, and Conduct Policy which are available at the website.
5.9. Forum selection clause for all lawsuits; class action waiver
a. Except as provided in Section 5.10 regarding claims other than for personal injury, illness, or death of a Guest, the parties agree that all disputes arising under, in connection with, or incident to this agreement, Guest's cruise, cruisetour, or transportation, shall be litigated, if at all, in the Courts of England and Wales.
b. Class action waiver. Guest agrees that except as provided in the last sentence of this paragraph, all claims against KK Events Ltd must be brought individually by Guest. Even if applicable law allows otherwise, any arbitration or lawsuit against KK Events Ltd shall be conducted by Guests individually, not as part of any class or representative action. Guest expressly waives any right to participate in a class action. If your claim is subject to arbitration as provided in Section 5.10 below, the arbitrator shall not have the authority to arbitrate claims on a class action basis. This section shall not be severable from the arbitration clause set forth in Section 5.10 below, and if, for any reason, this class action waiver is unenforceable as to any particular claim, then such claim shall not be subject to arbitration.
5.10. Notice of claims and commencement of suit or arbitration; security
a. TIME LIMITS FOR PERSONAL INJURY/ILLNESS/DEATH CLAIMS: No suit shall be maintainable against KK Events Ltd for personal injury, illness, or death of any Guest unless written notice of the claim, with full particulars, is delivered to KK Events Ltd at the following address: KK Events Ltd, 12 Hallmark Trading Estate, Fourth Way, Wembley, England, HA9 0LB, within six (6) months from the date of the injury, illness, or death. Suit must be commenced (filed) within one (1) year from the date of such injury, illness, or death, and process served within 120 days after filing, notwithstanding any provision of law of any country to the contrary.
b. ARBITRATION OF ALL OTHER CLAIMS: Any and all other disputes, claims, or controversies whatsoever, except for personal injury, illness, or death of a Guest, whether based on contract, tort, statutory, constitutional, or other legal rights, including but not limited to alleged violation of civil rights, discrimination, consumer or privacy laws, or for any losses, damages, or expenses relating to or in any way arising out of or connected with this contract or Guest's cruise, no matter how described, pleaded, or styled, shall be referred to and resolved exclusively by arbitration under the Rules of the London Court of International Arbitration (“LCIA”). The chair of the arbitral tribunal shall be British. The arbitration proceedings shall take place in London and in the English language; and the seat of the arbitration shall be London.
The arbitration shall be administered by LCIA. Neither party will have the right to a jury trial nor to engage in pre-arbitration discovery except as provided in the applicable arbitration rules and herein, or otherwise to litigate the claim in any court. The arbitrator's decision will be final and binding. Guest and carrier further agree to permit the taking of a deposition under oath of the Guest asserting the claim, or for whose benefit the claim is asserted, in any such arbitration. The arbitrator and not any federal, state, or local court, or agency, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this agreement including, but not limited to any claim that all or any part of this agreement is void or voidable. In the event this provision is deemed unenforceable by an arbitrator or court of competent jurisdiction for any reason, then and only then the provisions of section 5.9 above governing venue and jurisdiction shall exclusively apply to any lawsuit involving claims described in this section 5.10.
c. TIME LIMITS FOR NON-INJURY/ILLNESS OR DEATH CLAIMS: No proceeding described in section 5.10.b may be brought against KK Events Ltd unless written notice of the claim, with full particulars, is delivered to the carrier at the following address: KK Events Ltd, 12 Hallmark Trading Estate, Fourth Way, Wembley, England, HA9 0LB, within thirty (30) days after termination of the cruise to which this ticket contract relates. In no event shall any such proceeding described in section 5.10.b be maintainable unless such proceeding is commenced (filed) within six (6) months after the termination of the cruise to which this ticket contract relates, and valid notice or service of such proceeding is effected within sixty (60) days after filing, notwithstanding any provision of law of any state or country to the contrary.
d. In the event of an in rem proceeding against KK Events Ltd, Guest hereby irrevocably agrees that the posting of a letter of undertaking from any of carrier's insurers shall constitute an adequate and appropriate form of security for the immediate release of KK Events Ltd in lieu of arrest.
5.11. Complaint reporting
In the rare event that you need to file a complaint while away, please promptly notify the KK Events Ltd team, the ship operator’s Guest Relations Desk on board the ship and the relevant service provider (if not us). This ensures that we have the opportunity to address and attempt to resolve any concerns you may have. Verbal complaints should be documented in writing and submitted to both the service provider and us as soon as possible.
If a resolution is not reached to your satisfaction and you wish to pursue the matter further, kindly write to us upon your return at KK Events Ltd, 12 Hallmark Trading Estate, Fourth Way, Wembley, England, HA9 0LB, or email hello@kkcruise.com. Please include your booking reference number and provide full details of your complaint within 28 days of your return from cruise, unless a different time limit applies (refer to sections 2.1, 2.3 and 5.7). If you have any complaints directly with the ship operator, please reach out to the Azamara Claims Dept., Azamara at Building 5, The Heights, Brooklands, Weybridge, Surrey, KT13 0NY, United Kingdom or AzamaraGuestRelations@Azamara.com.
Please note that we will only consider complaints from the lead name on the booking. If you are submitting a complaint on behalf of other members of your traveling party, include their full names, booking reference numbers, and authorization for you to handle the complaint on their behalf.
Failure to adhere to this complaints procedure may impact or forfeit your right to claim compensation that you might otherwise be entitled to.
Should a dispute arise between us that cannot be resolved through mutual agreement, you may refer the matter to the Association of British Travel Agents (ABTA). ABTA offers a complaints procedure to assist in resolving disputes, and in cases where ABTA's involvement does not lead to a resolution, they provide an independent arbitration and mediation scheme for matters not settled within the travel industry. Fees may apply for the use of arbitration and mediation services.
For further details on the arbitration and mediation scheme, please visit ABTA’s website at http://abta.com/go-travel/travelclinic/arbitration-and-mediation or contact their consumer helpline at 020 3117 0599. If you choose not to use the ABTA Arbitration and Mediation scheme or the dispute remains unresolved through these services, you retain the option to pursue legal action. Both parties agree that any dispute, claim, or other matter arising from your contract with us will be dealt with exclusively by the Courts of England and Wales and governed by laws of England and Wales. For information relating to the ship operator Azamara please contact SP Cruises Ireland Limited.
Please note that we can respond more promptly to emails than to postal correspondence in most circumstances. For additional support, please reach out to our team at KK Events Ltd, located at 12 Hallmark Trading Estate, Fourth Way, Wembley, England, HA9 0LB. You can also contact us via email at hello@kkcruise.com. If you have complaints related to ship operations, kindly get in touch with the Customer Relations Department at Azamara. You can reach them at Building 5, The Heights, Brooklands, Weybridge, Surrey KT13 0NY, United Kingdom. Feel free to call them at 0344 493 4016† or send an email to AzamaraGuestRelations@Azamara.com.
5.12. Force Majeure
In instances beyond our control, we disclaim liability or obligation for any failure to deliver your trip or other pledged services, either entirely or as initially committed. We shall not be held responsible for any compensation if you encounter damages or losses due to circumstances classified as "force majeure," unless expressly stated otherwise in these Terms and Conditions. The term "force majeure" encompasses unforeseeable and unpreventable events that neither we nor the service provider could have anticipated, even with the utmost care. Such events may encompass, but are not limited to, war or the threat of war, acts of terrorism or potential threats, civil unrest or riots, industrial disputes, natural or nuclear disasters, fires, adverse weather conditions, health risks, epidemics (i.e., orders or decrees resulting in the ship operator's inability to conduct its business operations), unforeseen mechanical difficulties (notwithstanding the ship operator's routine comprehensive mechanical checks), unavailability of ports and related facilities, the incapacity of cruise operators to conduct cruises directly or indirectly due to the United Kingdom's decision to exit the European Union (including the loss or restriction of shipping or transit rights, or cruise operators' access to ports and/or ancillary facilities), and all analogous circumstances beyond our control.
5.13. Price & information accuracy
Although we make every effort to ensure the accuracy of the website information and pricing, regrettably human errors can occur. You must therefore ensure you check the price and all other details of your chosen arrangements with us both at the time of booking and upon receipt of the Booking Confirmation email. We shall notify you and seek your consent prior to confirming your booking of any variation in any published booking terms, including changes to your deposit or cost of travel.
5.14. Other conditions to your trip
Airlines, hotels, lodges, rental companies and our other suppliers have their own terms and conditions, which will apply to your holiday. We strongly recommend that you refer to these.
5.15. Protection of your fares/Insolvency protection
In the unfortunate event that KK Events Ltd experiences insolvency and you have made a booking with KK Events Ltd, there are several potential outcomes:
Cancellation of Booking: Your cruise booking may be subject to cancellation if KK Events Ltd is unable to fulfill its obligations. This means that your planned trip may no longer be possible.
Refund: In the event of cancellation due to insolvency, you should be entitled to a refund for any payments you have made towards your cruise booking. This refund would aim to compensate you for the amount you spent on the cruise that will no longer take place. You acknowledge that you may not receive any refund.
Alternative Arrangements: In some cases, if the cruise line becomes insolvent, alternative arrangements may be offered to accommodate Guests who had bookings with KK Events Ltd.
It's essential to review the terms and conditions of your booking and any applicable consumer protection laws to understand your rights and entitlements in the event of KK Events Ltd's insolvency. Additionally, purchasing travel insurance that includes coverage for insolvency can provide added protection and peace of mind when booking a cruise or any other travel arrangements.
5.16. Use of Photos, Videos, or Recordings
You are only allowed to take photos in the privacy of your room. It's important to note that, as per our Killing Kittens rules, no photos or phones will be allowed at any of our parties, clothing optional areas or designated play areas. Due to the nature of this cruise, and the fact that our guests’ privacy is of utmost importance to us, there is no photography allowed in clothing-optional areas, including, but not limited to, cameras, cellphones, video cameras, tablets, etc. We will have official staff that will be taking pictures of onboard events, the experience, and ambiance; however, no guest will be photographed unless the guests give written permission.
By accepting the terms outlined herein, the Guest hereby grants the KK Events Ltd and the ship operator (along with its assignees and licensees) the exclusive, universal, and perpetual right to utilize photographic, video, audio, and other visual or audio representations of the Guest captured during or in connection with the Cruise. This encompasses any images, likenesses, or voices, and extends to any medium or nature, including the right to edit, combine with other materials, or create derivatives, all without providing compensation to the Guest.
This grant further includes the unrestricted right to copy, revise, distribute, display, and sell photographs, images, films, tapes, drawings, or recordings in any type of media, including but not limited to the Internet. The Guest acknowledges and agrees that all rights, title, and interest in these materials, including worldwide copyrights, shall be the sole property of the ship operator, exempt from any claims by the Guest or any party deriving rights or interest from the Guest.
The Guest also agrees that any recording (whether audio, video, or otherwise) or photograph of the Guest, other guests, crew, or third parties onboard the Vessel, or depicting the Vessel, its design, equipment, or any other aspect, shall not be used for any commercial purpose, in any media broadcast, or for any non-private use without the express written consent of the Operator. The Operator reserves the right to take any reasonable measures to enforce this provision.
CCTV (Closed Circuit Television):
CCTV is deployed on all Azamara ships to enhance crime prevention and ensure guest safety. Images are stored temporarily for potential investigative purposes. For additional details, kindly reach out to Azamara. Rest assured, this data is kept confidential and will only be utilized and disclosed to law enforcement authorities if deemed necessary.
5.17. Severability
If any provision of this Agreement is deemed unenforceable for any reason in a particular jurisdiction, it shall be severed from this Agreement in that jurisdiction only. All remaining provisions shall remain in full force and effect.
PRIVACY STATEMENT
In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation or GDPR), and relevant associated legislation, KK Events Ltd acts as a data controller. To facilitate your booking, we are required to gather specific personal information from you. Additionally, depending on your country of residence, you may have additional privacy rights.
This information may include, where applicable, names and addresses of party members, credit/debit card or other payment details, and special requirements such as disabilities or medical conditions that could impact the chosen holiday arrangements. We may also collect details like nationality, citizenship, gender, and passport information to fulfill your holiday requirements. These details may be shared with third parties’ ship operators, and other suppliers, to ensure the provision of your trip.
Your personal details may be disclosed to companies, organizations, and third parties outside the European Union, United Kingdom, Norway, Iceland, or Liechtenstein, if your holiday involves suppliers in these countries. We take measures to ensure that your personal information is safeguarded in accordance with European privacy standards.
While all details provided in connection with your booking, including those related to disabilities, medical conditions, or religious beliefs, will be treated confidentially, they may be shared with third parties when necessary to deliver services.
You have the right to inquire about the details held or processed, the purpose of processing, and to whom the information may be disclosed. Requests can be made in writing, and we commit to responding within 40 days, with a possible fee in specific cases. In certain circumstances, we may be entitled to refuse requests.
If you believe any processed personal details are inaccurate, please contact us promptly. The complete privacy policy for KK Events Ltd can be found at https://kkcruise.com/privacy.
KK Events Ltd with a registered office at 12 Hallmark Trading Estate, Fourth Way, Wembley, England, HA9 0LB. Registration number: 14455293.
Your cruise operator is Azamara, operated by SP Cruises Opco Limited, organized in Bermuda.